Privacy Policy

This Privacy Policy explains how SuperAus collects, uses, stores, and protects personal information belonging to players who register and use the platform at superauscasino.net. It covers the categories of data we handle, the reasons we process that data, how cookies are used across the site, the circumstances in which information may be shared with third parties, and the rights available to players regarding their own personal data. Anyone using the site is encouraged to read this document in full, alongside the site’s other legal and informational pages, before registering an account or making a deposit.

Scope of This Policy

This policy applies to all visitors and registered players of SuperAus, operated under a licence issued by the Curaçao Gaming Control Board. It covers information collected through the website, the account registration process, deposit and withdrawal activity, customer support interactions, and any related communications. It does not extend to third-party websites that may be linked from this site, including payment processors or software providers, each of which maintains its own privacy practices. Players should note that use of the platform is restricted to individuals aged 18 years or older, in line with Australian legal requirements, and age verification forms part of the data we collect and process.

Information We Collect

SuperAus collects personal information necessary to operate a secure gaming platform, verify player identity, process payments, and comply with applicable regulatory obligations. The categories of information collected are outlined below.

We do not knowingly collect information from individuals under the minimum legal age, and any account found to belong to a minor will be closed in accordance with our responsible gaming obligations. Where identity documents are requested as part of verification, only the information necessary to confirm identity and payment ownership is retained.

How We Use Personal Information

Personal information is used to create and maintain player accounts, verify identity in line with anti-fraud and anti-money-laundering obligations, process deposits and withdrawals through methods such as PayID and local bank transfer, and respond to support enquiries submitted through live chat or the feedback form. Data may also be used to monitor account activity for signs of problem gambling behaviour, to administer features such as the deposit lucky draw and bet leaderboard, and to maintain the security and integrity of the platform. Where a player participates in the referral program, limited information such as referral link activity may be processed to calculate applicable outcomes between referring and referred accounts. We do not use personal information for purposes unrelated to account operation, security, compliance, or the responsible delivery of our services.

Legal and Compliance Basis

Processing of personal data is generally based on the necessity of fulfilling the contractual relationship between SuperAus and the player, compliance with licensing and anti-money-laundering obligations, and legitimate interest in preventing fraud and protecting the platform. Where consent is the basis for processing, such as with certain cookies, this consent can be withdrawn at any time through browser settings or account preferences, as described later in this policy.

Cookies and Similar Technologies

SuperAus uses cookies and similar tracking technologies to support core site functionality, remember login sessions, and understand general usage patterns across the platform. Cookies are small text files stored on a device when visiting the site, and they may be categorised broadly as essential, functional, and analytical.

Disabling non-essential cookies through browser settings may affect certain features of the site, such as remembered preferences, but will not prevent access to core account functions. This cookie policy applies alongside the data protection principles described throughout this document, and players who wish to manage cookie preferences can typically do so through their browser’s privacy or security settings.

Sharing of Information with Third Parties

Personal information may be shared with select third parties where necessary to operate the platform or comply with legal obligations. This includes payment service providers involved in processing deposits and withdrawals, identity verification services used during know-your-customer checks, regulatory or law enforcement authorities where required by law, and technical service providers who support hosting, security, or game delivery infrastructure. Any third party receiving personal information is expected to handle it in a manner consistent with applicable data protection standards. SuperAus does not sell personal information to third parties for marketing purposes, and information is not shared beyond what is reasonably necessary for the stated purposes above.

Data Retention

Personal information is retained for as long as necessary to fulfil the purposes described in this policy, including the duration of an active account relationship and any additional period required to meet regulatory, accounting, or dispute-resolution obligations. Where an account becomes inactive or is closed, associated data may still be retained for a reasonable period afterward in order to comply with applicable financial and anti-money-laundering record-keeping requirements. Once retention obligations have expired, personal information is deleted or anonymised in accordance with standard data-handling practices.

Security Measures

SuperAus applies reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or loss. These measures include restricted internal access to personal data, secure processing of financial transactions through recognised payment channels such as PayID and bank transfer, and ongoing monitoring for suspicious account activity. While no online platform can guarantee absolute security, we take data protection seriously and review our practices on an ongoing basis to align with industry expectations for online gaming operators.

Player Rights

Players have certain rights regarding the personal information held about them, subject to applicable law and any regulatory obligations that may limit those rights in specific circumstances. These rights typically include the ability to request access to the personal data held, request correction of inaccurate information, request deletion of data where it is no longer required for a lawful purpose, and object to certain types of processing. Requests relating to personal data can generally be submitted through the live chat function available on the site or via the feedback form, and such requests will be considered in line with our verification and compliance obligations. Where a request cannot be fulfilled due to a legal or regulatory requirement, such as retention obligations tied to anti-money-laundering rules, the player will be informed of the reason.

Responsible Gaming and Data Monitoring

As part of our approach to responsible gaming, certain account and transaction data may be reviewed to help identify patterns that could indicate at-risk gambling behaviour. This is consistent with our broader responsible gaming approach, which includes the availability of deposit limits and self-exclusion options on request through customer support, as outlined on the dedicated responsible gaming section of the site. Players must be 18 years of age or older to register and play, and age verification data forms part of the compliance checks described in this policy. Any player who has concerns about their gambling behaviour, or who wishes to apply account restrictions, is encouraged to reach out through the available support channels to discuss the tools available to them.

Bonus-Related Data and Verification

Where a player is eligible for account features such as the no deposit bonus or the deposit lucky draw, certain account and transaction data may be reviewed to confirm eligibility and apply the relevant conditions, such as the seven-day validity period on no-deposit bonus funds or the maximum bet limit of A$5 per spin while such funds remain active. This data review is part of standard account administration and is handled under the same principles of confidentiality described throughout this policy. Full conditions governing bonus features, including wagering requirements and withdrawal caps, are set out separately in the terms and conditions section of the site.

International Data Transfers

Given that SuperAus operates under a licence issued in Curaçao and serves players across Australia, personal information may be processed or stored in jurisdictions outside of the player’s country of residence. Where such transfers occur, reasonable steps are taken to ensure that data continues to be handled in line with the principles described in this policy, including confidentiality and security safeguards appropriate to the sensitivity of the information involved.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our data practices, technology, or applicable legal and regulatory requirements. Any material changes will be reflected in a revised version of this document published on the site. Continued use of the platform following such updates constitutes acceptance of the revised policy, and players are encouraged to review this page periodically to stay informed of how their personal information is handled.

Contacting Us About Privacy

Players with questions about this Privacy Policy, or who wish to exercise any of the rights described above, can contact customer support through the live chat feature available on the site or by submitting a query through the feedback form. Enquiries relating to personal data are generally handled as part of our standard customer support process, with appropriate verification steps taken to confirm the identity of the requester before any account-specific information is disclosed. We aim to respond to privacy-related enquiries in a reasonable timeframe, consistent with the nature and complexity of the request submitted.