Terms and Conditions

These terms and conditions govern the use of SuperAus, an online pokies platform operated by Ausvexa Holdings N.V. under a licence issued by the Curaçao Gaming Control Board (GCB), licence number OGL/2024/1187/0642. By accessing the site, registering an account, or using any of the games and features offered, you agree to be bound by the terms set out below. This document is intended to give players in Australia a clear and factual understanding of how the platform operates, including account rules, payment handling, bonus conditions, and player responsibilities. If any part of these terms is unclear, players are encouraged to contact customer support before proceeding with registration or play.

Acceptance of Terms

Creating an account or using any part of the SuperAus platform constitutes acceptance of these terms and conditions in full. Players who do not agree with any section of this document should refrain from registering or using the services. These terms may be updated from time to time to reflect changes in regulatory requirements, payment processes, or platform features, and continued use of the site after any such update represents acceptance of the revised terms. It remains the player’s responsibility to review this document periodically to stay informed of current rules.

Eligibility and Age Restriction

Access to SuperAus is restricted to individuals who are at least 18 years of age, in line with the legal minimum gambling age in Australia. Registration is only permitted for individuals who have full legal capacity to enter into binding agreements under the laws of their jurisdiction of residence. The platform reserves the right to request proof of age or identity at any stage and to suspend or close accounts where age or eligibility cannot be verified. Players under the age of 18 are strictly prohibited from creating an account, depositing funds, or participating in any game offered on the platform.

Account Registration

Each player is permitted to hold only one account with SuperAus. Registration requires accurate personal details, including a valid method of contact and, where relevant, banking information consistent with the payment method selected. Providing false, incomplete, or misleading information during registration may result in account suspension or closure and forfeiture of any funds held in the account. Players are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account.

Multiple accounts held by the same individual, whether created intentionally or inadvertently, are not permitted, and any bonuses, winnings, or lucky draw entries associated with duplicate accounts may be voided. Where verification of identity is required, players are expected to cooperate promptly with reasonable requests from customer support.

Deposits and Withdrawals

SuperAus operates exclusively in Australian dollars (AUD) and supports deposit and withdrawal methods including PayID and local bank transfer. The minimum deposit is A$10, and the minimum withdrawal amount is A$50. No fees are charged by the casino on deposits or withdrawals, although players should be aware that their own bank or payment provider may apply separate charges outside the platform’s control.

Withdrawal requests are processed on a rolling basis rather than within a fixed advertised window, and a live transaction feed reflects deposits and payouts as they occur throughout the day. Daily withdrawal amounts are capped at A$5,000, with a monthly cap of A$50,000. Basic identity verification may be requested for withdrawals that are unusually large or flagged as suspicious, with PayID details typically used as a primary check where applicable. Players should ensure that the payment method used for withdrawal matches the one used for deposit wherever possible, to support efficient processing and account security.

Bonus Terms and Conditions

Bonus features available on SuperAus, including the registration bonus and the deposit lucky draw, are governed by specific conditions rather than open-ended promotional offers. These conditions apply automatically to any player who qualifies and are detailed below for transparency.

The registration bonus is limited to one per player and one per household or shared payment method, and any attempt to claim it more than once may result in forfeiture of associated funds. Deposit lucky draw entries are calculated automatically based on deposit amounts and do not require a separate application. The bet leaderboard and referral program operate as ongoing account features rather than time-limited offers, and participation is subject to fair play rules described elsewhere in this document. SuperAus reserves the right to adjust the structure of any bonus feature, including wagering requirements or eligibility conditions, where necessary for regulatory or operational reasons, with reasonable notice provided to affected players.

Game Rules and Fair Play

All games offered on SuperAus, including pokies from providers such as JILL, Booongo, and Red Genn, operate using certified random number generation to ensure fair and independent outcomes. Certification badges from independent testing bodies, including iTech Labs, BMM, and Gaming Laboratories, are displayed to confirm that games meet recognised standards of fairness. Game outcomes are determined solely by the underlying software and are not influenced by account history, deposit amount, or leaderboard position. Players are advised that outcomes in games of chance cannot be predicted or influenced, and no strategy guarantees a particular result.

Any technical malfunction, disconnection, or software error that affects a game round will be reviewed by customer support, and affected rounds may be voided or adjusted in line with standard industry practice. Players who believe a game has malfunctioned are encouraged to report the issue promptly through live chat or the feedback form, retaining any relevant screenshots or transaction details where possible.

Responsible Gambling

SuperAus is committed to supporting responsible gambling practices among its Australian player base. The minimum age for participation is 18 years, and this requirement is enforced at registration and may be re-verified at any point during account activity. Tools such as deposit limits and self-exclusion are available on request through customer support, allowing players to manage their play in a way that suits their personal circumstances. Players who feel their gambling activity is becoming difficult to control are encouraged to make use of these tools or to seek independent support services available in Australia.

Responsible gambling is a shared responsibility between the platform and the player, and SuperAus encourages all users to view pokies and other games as a form of entertainment rather than a source of income. Setting personal limits on time and money spent, taking regular breaks, and avoiding gambling when under emotional or financial stress are all recommended practices. Further detail on player protection tools and support resources is available on the platform’s dedicated responsible gaming page.

Prohibited Activities

Players are prohibited from using the platform for any unlawful purpose, including money laundering, fraud, or the use of stolen payment credentials. Attempts to manipulate game outcomes, exploit software errors, or collude with other players to gain an unfair advantage on the leaderboard or within the referral program are strictly forbidden. The use of automated software, bots, or scripts to interact with the platform is not permitted under any circumstances. Any account found to be engaged in prohibited activity may be suspended or closed, and associated funds may be withheld pending investigation.

The referral program is intended for genuine invitations between individuals and must not be used to create artificial networks, duplicate accounts, or misleading promotional claims. Any suspected abuse of the referral structure, deposit lucky draw, or registration bonus will be investigated, and rewards linked to abusive activity may be reversed.

Restricted Regions

SuperAus is designed primarily for players residing in Australia, and the platform operates in AUD to reflect this focus. Players are responsible for ensuring that online gambling is lawful in their specific location of residence before registering or depositing funds. Where local laws restrict or prohibit online gambling, individuals should not attempt to access or use the platform, and SuperAus reserves the right to restrict access from any jurisdiction where such restrictions apply.

Privacy and Data

Personal and account information provided during registration is handled in accordance with the platform’s separate privacy policy, which sets out how data is collected, used, and protected. Basic verification information may be requested to support withdrawal processing or to comply with regulatory obligations, and such information is handled with appropriate care. Players are encouraged to review the privacy policy for full detail on data handling practices, retention periods, and their rights as data subjects.

Account Suspension and Closure

SuperAus reserves the right to suspend or close an account where there is reasonable cause to believe these terms have been breached, including in cases of suspected fraud, multiple accounts, or abuse of bonus features. Where an account is suspended for review, any pending withdrawal requests may be paused until the review is complete. Players may also request voluntary closure of their account at any time by contacting customer support, including as part of a self-exclusion arrangement.

Limitation of Liability

SuperAus and its operator, Ausvexa Holdings N.V., are not liable for losses arising from a player’s use of the platform beyond what is required by applicable law, including losses resulting from internet connectivity issues, third-party payment provider delays, or circumstances outside the platform’s reasonable control. The platform makes reasonable efforts to maintain accurate game results and account records but does not guarantee uninterrupted access to the site at all times. Nothing in this section is intended to exclude liability that cannot lawfully be excluded under Australian consumer protections where applicable.

Complaints and Dispute Resolution

Players who have a concern or complaint regarding their account, a transaction, or gameplay are encouraged to raise the matter with customer support in the first instance, using the live chat function available on site or the feedback form. Complaints are reviewed on a case-by-case basis, and players may be asked to provide supporting information such as transaction references or screenshots to assist with resolution. Where a complaint cannot be resolved directly through customer support, players may be advised of further steps available under the terms of the operator’s licence.

Governing Law

These terms and conditions are governed by the laws applicable to the jurisdiction of the operator’s licence, Curaçao, without prejudice to any statutory protections available to players under the laws of Australia. Any dispute arising from the use of the platform will first be addressed through the complaints process described above before any further action is considered. By continuing to use SuperAus, players acknowledge that they have read, understood, and agreed to the terms and conditions set out in this document, and that further information on related topics such as SuperAus itself, available pokies, or the welcome bonus rules can be found on the corresponding pages of the site.